A Warning About Firing

Seth is correct about the following caveat to my earlier post on firing your customers. Simply put: you can’t fire any customer if you’re so bad you need them. You’ve got to be GREAT at meeting the needs of all your customers before you can be this...

Band Managment and Music 2.0

For those of you in the fringes of the music industry – LOVE IT, but can’t carry a tune perhaps – I bring you vipbandmanager.com. Read about it here and then go check it out. This is just another example of the myriad opportunities in the music...

Fire Your Customers Like Sprint

I’ve said it here somewhere before, but Seth Godin reminds us to ask “What would happen if you fired (nicely) the very few customers that take your best effort but rarely appreciate it or spread the word?” Answer? if it’s good enough for...